🔐 Customer Information Privacy Policy – SGvinalon
At SGvinalon, we are committed to fully protecting our customers’ privacy when accessing and shopping on the website. The privacy policy below explains how we collect, use, and protect your personal information.
1. Purpose of Information Collection
We collect personal information for the following purposes:
- Processing orders, payments, and deliveries.
- Providing after-sales services: warranty, returns, customer care.
- Sending notifications about promotional programs, special offers.
- Enhancing service quality and online shopping experience.
2. Information Collected
When purchasing or registering an account on the website, you may be asked to provide:
- Full name, phone number, email address.
- Delivery address.
- Transaction history and feedback.
Depending on the situation: payment information (through a secure third-party gateway, SGvinalon does not store card information).
3. Scope of Information Use
SGvinalon only uses customers’ personal information internally for business operations such as:
- Delivery and order confirmation.
- Sending promotional information, customer care (if the customer agrees).
- Improving the quality of the website, services, and products.
We absolutely do not share customer information with third parties, except when:
- There is a legal request from a governmental authority.
- There is clear consent from the customer.
- In emergencies and necessary situations to protect the personal safety rights of other members
4. Data retention period
Customer information is retained until:
- You request to cancel/delete the information.
- Or when SGvinalon no longer has a need to use it according to the law.
5. Protecting customer information
We apply high security measures to ensure information safety:
- Data encryption and the use of a reliable server system.
- Limit access to personal information only to relevant departments.
- Comply with Vietnam’s legal security regulations.
- We also recommend that you secure any information related to your access password and not share it with anyone else. If using a shared computer with many users, you should log out or close all open website windows.
6. Customer rights
Customers can:
- Request access, modification, or deletion of personal information.
- Request to stop using data for advertising/marketing purposes.
- Send feedback or complaints related to information security.
- For any requests, please contact:
- The content of this Privacy Policy falls within the scope of operations of the Website Vinalon.net, so we encourage you to refer to and read carefully the Privacy Policies of each website you consult.
When making a purchase, you need to provide accurate and complete information we require including: Full name, contact phone number, address,… We are not responsible for any information you fail to provide accurately on the vinalon.net website.
📞 Hotline: 0799898006
📧 Email: vinalon@vinalon.vn
7. Policy changes
SGvinalon may update this policy to comply with new regulations. Any changes will be announced on the website and take effect immediately upon posting.
🔒 We are committed to transparently, safely, and responsibly protecting your information.
Thank you for trusting and using the services at SGvinalon!
