1. Applicable conditions
- Applicable to products purchased at SGvinalon that have not been used, still in their original packaging, labels, invoice, and warranty card.
- Only applicable within the timeframe specified below, from the date of purchase (as stated on the invoice).
2. Time for exchanging and returning goods
- Exchange: 07 days (in case of technical errors) from the date of receipt, SGvinalon will accept exchanges for products that are still intact, in original packaging, with labels/tags and warranty card.
- Return: 03 days (if not satisfied with the product) from the date of receipt, SGvinalon will assist with the return of goods.
- ***Note: During the specified timeframe, if the customer is not satisfied or due to a technical error from the manufacturer, SGvinalon will wholeheartedly support to bring professional shopping benefits to customers. Customers only need to pay the shipping fee; our customer service staff will contact to report the fee.
3. Conditions regarding products when exchanging and returning goods:
- Products must be intact, unused, with no signs of being tampered with, scratched, coming apart, dirty or moldy.
- Ensure that all accessories, gifts (if any), labels, stickers, packaging, warranty card, and purchase documents are included.
- Technical errors must be confirmed to fall within the manufacturer’s commitment (not due to misuse, impact, external force…).
4. Implementation process
- Contact in advance via hotline/email/zalo fanpage for support and to schedule a suitable exchange – return appointment.
- Product delivery at the store or through the shipping service designated by SGvinalon (shipping costs will be communicated to the customer by SGvinalon).
- Confirmation and inspection: Technical staff will check the external appearance and technical defects (if any).
- Complete exchange/return:
- If all conditions are met → exchange for a new product or refund.
- If not → the item will be returned to the customer (cannot be exchanged/returned).
5. Refund and payment
- Refund through bank transfer or cash, according to the method the customer used for payment.
- The maximum refund time is 7 – 14 working days from the time the order is confirmed eligible for a refund.
6. Cases where exchange/return is not allowed
- Product exchange/return period has expired (beyond the specified time).
- Product is torn, missing tag, lost receipt, warranty card, or customer has disassembled, repaired.
- Product has been used, washed or damaged due to misuse, impact, mold, exposure to strong detergents, insects…
- Product deeply discounted or flash sale programs according to specific regulations (if clearly stated at the time of purchase).
7. Additional notes for customers
- It is recommended to take actual photos of the product (upon receipt or before returning) for convenience in proving complaints – exchange returns.
- All information about the return policy – customers contact vinalon@vinalon.vn
